MyDrive Connect new items available — TomTom Community

MyDrive Connect new items available

Elton666Elton666 Posts: 6 [Apprentice Traveler]
The Taskbar icon for MyDrive reports there are new items available. But with the Go Discover plugged into the PC using the supplied lead, there are no updates to apply.
So I'm rather confused.

Best Answer

  • VikramKVikramK Posts: 12,503 Moderator
    Accepted Answer
    Hi @Elton666
    Could you send me the username or the email address of the account that shows as banned, through a private message, please?

    Thanks, Vikram

Answers

  • DougLapDougLap Posts: 8,671
    Superuser
    Hi @Elton666

    Map updates should be able to be done by units direct connection to Wifi.

    Doug
  • Willy875Willy875 Posts: 1,955 [Exalted Pioneer]
    With Go Discover, updates are launched from the GPS menu and you do not need the Mydrive connect software to make updates on Go discover.
  • NiallNiall Posts: 11,002
    Superuser
    @Elton666

    Perhaps the updates relate to a previous device that you had registered on MyDrive
  • Elton666Elton666 Posts: 6 [Apprentice Traveler]
    DougLap wrote: »
    Hi @Elton666

    Map updates should be able to be done by units direct connection to Wifi.

    Doug
    Thank you. Realise that but was confused with the MyDrive Connect icon.

    Niall wrote: »
    @Elton666

    Perhaps the updates relate to a previous device that you had registered on MyDrive
    Thank you. No previous device had been registered on MyDrive, just this Go Discover, hence my confusion.


    Also thanks to @Willy875 for the reply.
  • DougLapDougLap Posts: 8,671
    Superuser
    edited July 8
    Hi @Elton666

    Since posting on this topic I have checked and New map and Map updates on the Discovery units can only be done via Wifi connection. If you connect your unit to a PC with My Drive Connect running on it then although Map Updates may be listed they will not download. I don’t know if this is a permanent situation or one that will change.

    Doug

    Edited to show that I think you will find its New Maps and Map Updates have to be done via Wifi
  • Lost_SoulLost_Soul Posts: 283 [Supreme Pioneer]
    @DougLap

    I have noticed that oddity too - there was a required software update today and it required my Go Discover to be connected to power, I had to connect it to a powered USB socket that was not connected to my PC. =)
  • DougLapDougLap Posts: 8,671
    Superuser
    edited July 8
    Hi @Lost_Soul

    Thats why. Not sure if you just connect it to the USB socket on the PC without My Drive Connect running whether it would have worked then as it was only connected for power.

    Doug
  • Lost_SoulLost_Soul Posts: 283 [Supreme Pioneer]
    Hi @DougLap

    I had MDC running in the background for another device so it was easier to select a different power socket. Will try this next time there is an update........... =)
  • Elton666Elton666 Posts: 6 [Apprentice Traveler]
    My device is not showing any updates available when only connected via wifi.
    But the MyDrive Connect icon still shows items available.

    I also did the software update yesterday where it asks for power. It updated but made no difference to the 'icon' suggesting there are updated items waiting.
  • bigbig Posts: 1,665
    Superuser
    @Elton666 Are you using MyDrive Connect for more than one device? Could the available update refer to another device?
  • Elton666Elton666 Posts: 6 [Apprentice Traveler]
    Sorry for the delay in responding. The answer is No ... only have one device.
    Regretabbly, because I couldn't get access to the forum [Access denied, You Are Banned], I had to gain access using an alternative email address ... and that is one I do not monitor most of the time. Very frustrating not being able to use my primary email account.
  • VikramKVikramK Posts: 12,503 Moderator
    Accepted Answer
    Hi @Elton666
    Could you send me the username or the email address of the account that shows as banned, through a private message, please?

    Thanks, Vikram
  • EltonElton Posts: 22 [Master Explorer]
    Hi @VikramK and thanks for sorting out my primary email. That worked a treat. I have now removed the device from my 'other' email account in MyDrive Connect but have been unable to add the device to the correct email?
    The general instruction is to click on the My Devices tab in MyDriveConnect but alas I do not have such a tab. I just get the Add a Device, and when I do connect it using the lead that came with the device, plus not using the device cradle, I switch on and nothing happens!
  • EltonElton Posts: 22 [Master Explorer]
    Quick update. Found the solution to my problem, the Go Discover kept reverting back to the incorrect email address. So a factory reset sorted it and now all is good.

    Thanks for all your help.
    .
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