NO routes possible — TomTom Community

NO routes possible

marcodemamarcodema Posts: 11 [Master Explorer]
Hi everyone, I tried to preset a route from PC using My Drive to send it to my navigator on Iphone. Once you have entered the app and selected the route under "my routes" the map opens and "no route possible" appears at the top. What can I do ?

Mod edit: Machine translated from Italian!

Comments

  • lampardlampard Posts: 5,709 Moderator
    Hi @marcodema

    Welcome to the Community! Have you downloaded all the necessary maps on the App which cover the route you're trying to sync via MyDrive?

    Best, lampard
  • marcodemamarcodema Posts: 11 [Master Explorer]
    edited July 26
    Yes, I have all the maps.
    Mod edit: Machine translated from Italian!
  • lampardlampard Posts: 5,709 Moderator
    Hi @marcodema

    Can you provide us with the Start and the endpoint of this route? We can check at our end.

    Best, lampard
  • marcodemamarcodema Posts: 11 [Master Explorer]
    edited July 26
    Departure from Sarzana and arrival in Predaia (Trentino Alto Adige)
  • marcodemamarcodema Posts: 11 [Master Explorer]
    4y0lwvfn944i.jpg

  • marcodemamarcodema Posts: 11 [Master Explorer]
    edited July 26
    I also tried to insert a shorter route, from La Spezia to Parma, but it gives me the same problem.
  • lampardlampard Posts: 5,709 Moderator
    Hi @marcodema

    Have you downloaded the Ferry connections maps for Europe?

    Best, lampard
  • marcodemamarcodema Posts: 11 [Master Explorer]
    edited July 26
    No ... I unload it ?? But I can't find it in the map list.
  • marcodemamarcodema Posts: 11 [Master Explorer]
    edited July 26
    I found them, downloaded them, but it doesn't work anyway.
  • lampardlampard Posts: 5,709 Moderator
    Hi @marcodema

    Did you find them under Main Menu> Settings> Maps & Display? Downloaded Maps> Add> Europe> Below Estonia?
    9b90m3wai5dp.jpg

    Best, lampard
  • marcodemamarcodema Posts: 11 [Master Explorer]
    edited July 26
    I downloaded everything ...... nothing is wrong.
    Mod edit: Machine translated from Italian!
  • JürgenJürgen Posts: 6,708
    Community Manager
    Could it be there's a block on your route? I'm routed differently on iPhone:
    rtna8pe9nnx9.jpg
  • marcodemamarcodema Posts: 11 [Master Explorer]
    j3yziac8llr8.png
  • marcodemamarcodema Posts: 11 [Master Explorer]
    edited July 26
    I also installed it on an android, and it gives me the same error.

    Mod edit: Machine translated from Italian!
  • marcodemamarcodema Posts: 11 [Master Explorer]
    edited July 27
    However, I repeat, if I set the Sarzana-Predaia route from my mobile phone, the navigator is fine, but the problem occurs when I send the route from my PC.

    Mod edit: Machine translated from Italian!
  • JanieCJanieC Posts: 1 [New Seeker]
    I am getting the same problem, I'm unable to get any routes working. Every attempt comes up with ' no routes possible'
  • JürgenJürgen Posts: 6,708
    Community Manager
    JanieC wrote: »
    I am getting the same problem, I'm unable to get any routes working. Every attempt comes up with ' no routes possible'
    The recent 2.7 build migrated to a new base map which required re-downloading the maps. Go to menu > Maps > Add > Europe > United Kingdom to see if you need to download additional maps.
  • mike_scott_2928mike_scott_2928 Posts: 1 [New Seeker]
    On 2 android phones we were left with no service as we went on holiday. "No route possible" after the map update.
    I used Google Maps for the whole holiday. It worked OK and was free.
    Had to download the new maps on each phone, then select them to delete, delete them and then choose maps again and download again. (!)
    This is a brilliant way to lose your remaining subscribers.....
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