Voice control cannot be used with your display language — TomTom Community

Voice control cannot be used with your display language

Dear, I do not have voice control, when I press the voice control, I get a message, "Voice control cannot be used with your display language".
Respectfully

This discussion was created from comments split from: Voice Control cannot be used with your display language.

Comments

  • DougLapDougLap Posts: 9,145
    Superuser
    edited March 11
    Hi @Andy_82

    You need to have Serena or Malcolm selected as the voice as it must be a Computerised Voice not a recorded one. If you cannot find them in the list of voices then advise back here and we can ask one of the Mods to allocate the voices to your account so you can download them to the unit.

    Doug
  • Andy_82Andy_82 Posts: 2 [Apprentice Seeker]
    Hi Doug! Serena or Malcolm is not on the list of voices
  • DougLapDougLap Posts: 9,145
    Superuser
    edited March 12
    Hi @Andy_82

    Okay. @VikramK or @lampard should pick this up and add the voices to your Account so you can download them to your device. Look back here later to see what they say..

    Doug
  • VikramKVikramK Posts: 12,866 Moderator
    Thanks for confirming @Andy_82!
    Both voices have been activated for your TomTom. Please check for updates now.

    Thanks, Vikram
  • shadyscorpionshadyscorpion Posts: 3 [Apprentice Seeker]
    edited July 21
    Hi @VikramK
    I am having exactly the same problem and can not find Malcolm on my list of voices. Can someone help please?
    Thanks
  • VikramKVikramK Posts: 12,866 Moderator
    Hi @shadyscorpion
    Welcome to the community!
    Voice activated, please check for updates now...

    Regards,
    Vikram
  • shadyscorpionshadyscorpion Posts: 3 [Apprentice Seeker]
    Hi @VikramK
    Thanks for the welcome. I have just checked my updates and there is nothing there. I am new to all this so I may be doing it wrong, but in the MyDriveConnect there is no voice activation update.
    Thanks
  • VikramKVikramK Posts: 12,866 Moderator
    Hi @shadyscorpion
    Sorry, I did not check the device model before. You have a Nav4(fourth generation) TomTom VIA 62 and the computer voice Malcolm is compatible to work with TomTom devices that connect to Wi-Fi® internet.

    I have added 'Serena', it should be offered as an update.

    Regards,
    Vikram
  • shadyscorpionshadyscorpion Posts: 3 [Apprentice Seeker]
    Hi @VikramK
    Yes!! Thank you sooooo much. All up and running now
    Thanks
  • KennethHKennethH Posts: 3 [New Seeker]
    edited July 26
    hi @VikramK i have just unpacked a brand new Go6200. it did not offer me English as an initial set up language but i have since been able to find english. I now have the same issue with voice control and route announcements and it doesnt read txt messages etc
  • KennethHKennethH Posts: 3 [New Seeker]
    hi @VikramK and @lampard. I havent had a response to my post of yesterday, sorry to hassle but id appreciate some help, i bought the 6200 from Amazon and if it isnt a UK device that means i cant make use of its features then id prefer to return it to them and re-purchase locally?
  • nabunabu Posts: 16,890
    Superusers
    edited July 27
    @Kenneth H

    you have to go to 6200 in voice and put your finger on all the voices

    I am in France .. device francais and I can do

    I have Serena ,, Jane ,, Tim

    and I am currently speaking on a French trip in English
  • VikramKVikramK Posts: 12,866 Moderator
    edited July 27
    Hi @KennethH
    Welcome to the community, and sorry for my late reply.
    Two computer voices have been activated for your TomTom GO 6200.
    Please check for updates now..

    - Vikram :)
  • KennethHKennethH Posts: 3 [New Seeker]
    VikramK wrote: »
    Hi @KennethH
    Welcome to the community, and sorry for my late reply.
    Two computer voices have been activated for your TomTom GO 6200.
    Please check for updates now..

    - Vikram :)

    thanks @VikramK looks like the additional voices has sorted it
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