lost access to Speed Cameras after Map Update on GO 520
Pajana
Posts: 5 [Apprentice Seeker]
I lost access to Speed Cameras after Map Update. How can I fix this? TomTom Go 520 with lifetime updates
Mod edit: Personal information edited!
Mod edit: Personal information edited!
0
Best Answer
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DougLap
Posts: 9,107 
SuperuserHi @Pajana
Have you tried a Factory reset. Before you do one make sure that your My Places and My Routes etc are stored in your account by logging into it on the My Drive Webpage.
https://mydrive.tomtom.com/en_gb/
Tap menu
Tap Settings
Tap System
Tap Reset Device
Doug0
Answers
Superuser
Try a Soft Reset first
https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1
If that does not work then try a Factory Reset. Before you do this go to the Tomtom My Drive Website and log into your account and check that all your MyPlaces, Routes etc are stored there. if they are then they will be restored back to the device after the reset.
https://mydrive.tomtom.com/en_gb/
Tap Menu
Tap Settings
Tap System
Tap Reset Device.
This Reset will not change the Operating Software or map versions on the unit
Doug
unfortunately resetting did not help.
Superuser
Lets see if @VikramK or @lampard have a suggestion. Look back here to see what they say.
Doug
Welcome to the Community! I've made some changes in the backend to remove the existing camera files installed on your device. Please make a soft reset on the device (Press down the on/off button for 30 seconds until it makes a drum sound). The removal update should start automatically after the device restarts and connected to WiFi otherwise just go to updates.
You need to check for the updates again to download the fresh camera files.
Regards, lampard
I reset the device and the removal update ran as you described but I am still seeing only maps in the updates.
I can confirm that all the latest camera files have been downloaded on your device automatically as soon as those removal updates complated and that's why you're not seeing any.
Regards, lampard
Thanks for the previous fix. The traffic cameras have disappeared again after I installed map and traffic camera updates.
Superuser
Have you tried a Factory reset. Before you do one make sure that your My Places and My Routes etc are stored in your account by logging into it on the My Drive Webpage.
https://mydrive.tomtom.com/en_gb/
Tap menu
Tap Settings
Tap System
Tap Reset Device
Doug