lost access to Speed Cameras after Map Update on GO 520

Pajana
Pajana Registered Users Posts: 5
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I lost access to Speed Cameras after Map Update. How can I fix this? TomTom Go 520 with lifetime updates

Mod edit: Personal information edited!
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Best Answer

  • DougLap
    DougLap Posts: 10,052
    Superuser
    Answer ✓
    Hi @Pajana

    Have you tried a Factory reset. Before you do one make sure that your My Places and My Routes etc are stored in your account by logging into it on the My Drive Webpage.

    https://mydrive.tomtom.com/en_gb/

    Tap menu
    Tap Settings
    Tap System
    Tap Reset Device

    Doug

Answers

  • DougLap
    DougLap Posts: 10,052
    Superuser
    Hi @Pajana

    Try a Soft Reset first

    https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1

    If that does not work then try a Factory Reset. Before you do this go to the Tomtom My Drive Website and log into your account and check that all your MyPlaces, Routes etc are stored there. if they are then they will be restored back to the device after the reset.

    https://mydrive.tomtom.com/en_gb/

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device.

    This Reset will not change the Operating Software or map versions on the unit

    Doug
  • Pajana
    Pajana Registered Users Posts: 5
    Apprentice Seeker
    Thanks Doug,
    unfortunately resetting did not help.
  • DougLap
    DougLap Posts: 10,052
    Superuser
    Hi @Pajana

    Lets see if @VikramK or @lampard have a suggestion. Look back here to see what they say.

    Doug
  • lampard
    lampard Administrators Posts: 6,064
    Moderator
    Hi @Pajana

    Welcome to the Community! I've made some changes in the backend to remove the existing camera files installed on your device. Please make a soft reset on the device (Press down the on/off button for 30 seconds until it makes a drum sound). The removal update should start automatically after the device restarts and connected to WiFi otherwise just go to updates.

    You need to check for the updates again to download the fresh camera files.

    Regards, lampard
  • Pajana
    Pajana Registered Users Posts: 5
    Apprentice Seeker
    Hi @lampard

    I reset the device and the removal update ran as you described but I am still seeing only maps in the updates.
  • lampard
    lampard Administrators Posts: 6,064
    Moderator
    Hi @Pajana

    I can confirm that all the latest camera files have been downloaded on your device automatically as soon as those removal updates complated and that's why you're not seeing any.

    Regards, lampard
  • Pajana
    Pajana Registered Users Posts: 5
    Apprentice Seeker
    Hi @lampard
    Thanks for the previous fix. The traffic cameras have disappeared again after I installed map and traffic camera updates.
  • carlos55
    carlos55 Registered Users Posts: 17
    Outstanding Explorer
    edited July 2021
    you have to pay a subscription for radar zones .....
  • Pajana
    Pajana Registered Users Posts: 5
    Apprentice Seeker
    My TomTom has lifetime updates
  • DougLap
    DougLap Posts: 10,052
    Superuser
    Answer ✓
    Hi @Pajana

    Have you tried a Factory reset. Before you do one make sure that your My Places and My Routes etc are stored in your account by logging into it on the My Drive Webpage.

    https://mydrive.tomtom.com/en_gb/

    Tap menu
    Tap Settings
    Tap System
    Tap Reset Device

    Doug
  • mike_foth10
    mike_foth10 Registered Users Posts: 1
    Apprentice Seeker
    I tried it several times, it wasn't untill i did it when charging and outdoors that the cameras came back. I suppose it has to have your position as a starting point

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