Tomtom Go Discover doesn't connect to MyDrive Connect

Chikeunglau
Chikeunglau Registered Users Posts: 4
Novice Seeker
I have a 5" Discover. My Windows 10 MyDrive Connect was showing my new device but when I clicked the icon, an "Update Device the easy way" message popped up. Whenever I clicked "I got it", it took me back to the original screen. Is my new device not supposed to work with the computer app?

Best Answer

  • nabu
    nabu Posts: 16,890
     Superuser
    edited July 2021 Answer ✓
    No need for a computer

    Latest world maps
    3x faster map updates via built-in Wi-Fi *
    TomTom Traffic

    NEW Large HD screen (for 6 "and 7" models)
    1 year of real-time danger zones service
    NEW 1 year LIVE service of fuel price information
    NEW 1 year of LIVE parking space availability service

Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    edited July 2021 Answer ✓
    No need for a computer

    Latest world maps
    3x faster map updates via built-in Wi-Fi *
    TomTom Traffic

    NEW Large HD screen (for 6 "and 7" models)
    1 year of real-time danger zones service
    NEW 1 year LIVE service of fuel price information
    NEW 1 year of LIVE parking space availability service
  • Chikeunglau
    Chikeunglau Registered Users Posts: 4
    Novice Seeker
    thank you
  • DougLap
    DougLap Posts: 10,056
    Superuser
    Hi @Chikeunglau

    You do not need a Computer for updates including Maps , although at the moment Maps can only be updated by direct connection to Wifi. The only time you will need a PC and the My Drive Connect software on it is if you find the need to do the Recovery procedure or you have no Wifi in which case when you see the screen saying Do it the easy way then you do not touch the PC but use the menu options on the GO Unit to manage the updating etc. In other words you are using the connection to the PC as a connection to the internet.

    As I said that currently when connected to the PC map updating is not possible. Its to be hoped that that will change so anyone who does not have Wifi, which can be for medical reasons, can manage their unit.

    Doug