XXL OS Deleted

Philcog · July 20

I tried to upload new maps etc, the upload stopped half way through and a message said that my device is no longer supported, when disconnecting from my pc I found that all the OS had been deleted, When I now go to "HOME" and plug my Tomtom in, the Tomtom logo flashes for a second and then a lit up blank screen, I can't do anything with it including switching it off, can anyone help please?

Flag @VikramK

Philcog · July 22

All done, new map installed, thank you for your help!
Regards,
Phil
Flag @VikramK

VikramK · July 20

Hi @Philcog
Welcome to the community!
I have added a map, but I cannot activate an application.
Restore of the application should happen via TomTom HOME. Try the steps on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013901940

Regards,
Vikram.

Philcog · July 21

Thanks for your reply, I now have the device up and running as it was a mistake on my part...it needed a full charge

So, I now have a message "No Maps Found".

Phil

VikramK · July 21

Hi @Philcog
A map is already active on your account.
I would recommend that you try the steps below-

Delete the map on the device- See steps on our article here-
https://help.tomtom.com/hc/en-gb/articles/360013901300

Clean, uninstall the TomTom HOME software application. See the steps here-
https://help.tomtom.com/hc/en-gb/articles/360013901520

Download the latest version of TomTom HOME from here-
https://help.tomtom.com/hc/en-gb/articles/360013960739

Download a fresh map offered as a download-

https://help.tomtom.com/hc/en-gb/articles/360013961259

Regards,
Vikram

Philcog · July 21

Thanks, just checked and the first link is not available in my area?

VikramK · July 21

@Philcog
I have fixed the link...

Philcog · July 21

I've unistalled and reinstalled HOME and signed in, after linking my device I get a message, Due to the age of my device it is not possible to update new software or buy maps. However, I clicked on the update and I get a load of downloads, I can't see any maps there as there are speed cameras etc, so I clicked install, after a couple of minutes, it said ALL DONE. I switched off and on again only to find NO MAPS FOUND?

Philcog · July 22

All done, new map installed, thank you for your help!
Regards,
Phil
Flag @VikramK

GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)

XXL OS Deleted

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