Safety camera subscription

kev1234
kev1234 Registered Users Posts: 3
Apprentice Traveler
in Devices using MyDrive Connect
Hi to all
I have a 5000 that says my camera subscription has expired.when i sign into the Tomtom website on my PC it says i have an active subscription.What's going on.
I have to drive from Bristol to Norwich today so desperate to sort it out.
Grateful for any help please.

Answers

  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @kev1234

    @VikramK or @lampard should pick this up and if you unit has lifetime Cameras can sort any issue out on the TT servers. Look back here later to see what they say.

    Doug
  • kev1234
    kev1234 Registered Users Posts: 3
    Apprentice Traveler
    Thanks for answering Doug
    No i don't have lifetime cameras,it's the monthly subscription service that has the problem i posted about.
    Now' i have to drive the whole 200 miles(non-motorway) today watching the speedo.
    If Tomtom wants me to continue paying for this service they are going to have to do better than this and sort it very quickly or "I'm out"
    Kevin.
  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @kev1234

    Contact Customer Support.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

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