TomTom GO 620 Wi-Fi Won't Start red cross — TomTom Community

TomTom GO 620 Wi-Fi Won't Start red cross

Go 620 Wi-Fi When i press the power button it tries to start up with the line at bottom get quarter then comes up with a computer and tomtom with a X. I have tried recover mode but won't go into recovery mode its still under warranty bought from amazon in November 2020 any help please

Comments

  • VikramKVikramK Posts: 12,528 Moderator
    Hi @raymondreadman
    Welcome to the community! I would recommend that you report this to our customer service.
    They will review the logs and advise if a repair has to be booked.
  • jjohartjjohart Posts: 4 [New Seeker]
    No, customer service does not repair this unit-covid cop outs-at least not in USA, and 110 euros in England!!!! GOod
  • YamFazManYamFazMan Posts: 19,971
    Superusers
    Hi
    @jjohart
    Welcome to the site.../
    If your TomTom Go 620 Wi-Fi has a black screen with the TomTom pictured on it and a cable to a computer monitor with a red cross, then It sounds like Recovery Mode has Automatically Started on your device
    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...
    The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    ___________________________

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
    If Recovery mode has Auto Started, it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    ___________________________

    End
    ___________________________

    You may need to contact Tomtom Support....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
Sign In or Register to comment.

Who's Online in this Category0