MyDrive (iPhone iOS 14.4) cannot connect to TomTom Start 50s

BartmanEH Registered Users Posts: 2
Apprentice Seeker
I have tried the workarounds posted in the forum: deleting BT device, deleting MyDrive app, starting over , as well as the workflow outlined here: "seems-since-i-updated-to-ios-14-mydrive-connect-stopped-working" but I cannot get my Start 50S to work with MyDrive iOS. This renders the crippled Start 50S to be almost useless as you cannot plan routes on Start 50 and must use MyDrive app but MyDrive app doesn't connect. Also cannot access TomTom services like Traffic.

I've gone through multiple MyDrive app updates but none have made any difference. I can get an initial BT connection going but after less than 30 seconds, it disconnects leaving me with connection errors on both ends.


  • DougLap
    DougLap Posts: 9,957
    edited March 2021
    Hi @BartmanEH

    Are you turning on Personal Hotspot on the IPhone then pairing Bluetooth. You need the personal hotspot setting to also be on whenever you want to connect via Bluetooth. to your TT unit. If you have pared with Personal Hotspot On then later turn the TT unit on but don't have PH turned on as well then the link will fail.

    You will not be asked for the Personal Hotspots password at any time and you do not involve My Drive in the pairing and there is no point in having the App on whilst using the TT unit.

  • BartmanEH
    BartmanEH Registered Users Posts: 2
    Apprentice Seeker
    Yes, I tried the workflow outline here: "seems-since-i-updated-to-ios-14-mydrive-connect-stopped-working" including having WiFi turned off and tried Personal Hotspot -> Maximize Compatibility on/off as well.

    In each case the BT connection drops after less than 30 seconds.
  • Vanessa87_
    Vanessa87_ Registered Users Posts: 4
    Apprentice Traveler
    Same problem, iPad and iPhone running ios14 , no connection with Start62 TomTom.
    TomTom doesn't recognise Bluetooth connection and TomTom does not supply a lightning cable to connect