Celebrity Voices on Go Premium X

Rivven
Rivven Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Previously I was able to purchase and load Stephen Fry's voice to my old sat nav. I now have a new Go premium x and can't find where to purchase the same voice or how to transfer it to my new device?

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @Rivven
    Welcome to the community! Voice has been added to your account. Please check for updates in MyDrive Connect.

    Regards,
    Vikram

Answers

  • DougLap
    DougLap Posts: 9,871
    Superuser
    edited July 2021
    Hi @Rivven

    @VikramK or @lampard should pick this up and add the voice to your account so you can download it to the unit. I say this as I think that voice is compatible with the unit.

    Look back here to see what they say.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @Rivven
    Welcome to the community! Voice has been added to your account. Please check for updates in MyDrive Connect.

    Regards,
    Vikram
  • Rivven
    Rivven Registered Users Posts: 3
    Apprentice Seeker
    Hi @Vikram and @DougLap,

    Thank you for your help, much appreciated.

    Kind regards,

    Rivven
  • theact
    theact Registered Users Posts: 1
    Apprentice Seeker
    Good Evening, I had Stephen Fry and Homer Simpson on my old Tom Tom which was stolen sometime ago. I've purchased a new Premium Go X Can I get these transferred to my Account?
  • kieron
    kieron Posts: 539
     Superuser
    Hi there @theact -

    As of 22-7-21, (taken from section GO Discover & GO Expert -
    “Bought new device not able to find voices”)
    Moderator VikramK has informed that:

    “Just like maps and LIVE services, voices are non-transferable.
    As an exception, we used to activate them on the account for our users who bought a new device.
    Recently a decision was taken to discontinue all paid/celebrity voices, unfortunately, we won't be able to re-assign them on the account. Sorry.”

    Thanks,
    Vikram.

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