TomTom Go Android app "cannot connect to server"

Rob-Davis-Telford
Rob-Davis-Telford Registered Users Posts: 8
Master Traveler
JUNE 2021 : I've uninstalled the app, deleted the files on the SD card, reinstalled the app, my WiFi is perfect and STILL the app can't download my maps.

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,487
    Exalted Pioneer
    try with mobile data
  • Rob-Davis-Telford
    Rob-Davis-Telford Registered Users Posts: 8
    Master Traveler
    edited June 2021
    As I expected, no difference. So I uninstall AGAIN and reinstall AGAIN and I get this really helpful message:-

    SOMETHING WENT WRONG.
  • Rob-Davis-Telford
    Rob-Davis-Telford Registered Users Posts: 8
    Master Traveler
    News Flash : TOMTOM LOSES A CUSTOMER!
  • Rob-Davis-Telford
    Rob-Davis-Telford Registered Users Posts: 8
    Master Traveler
    FINALLY after seven reinstalls, it's sprung back into life and the Android TomTomGO is working normally.
  • Rob-Davis-Telford
    Rob-Davis-Telford Registered Users Posts: 8
    Master Traveler
    ... until a couple of hours later, when it broke again.
  • Rob-Davis-Telford
    Rob-Davis-Telford Registered Users Posts: 8
    Master Traveler
    edited July 2021
    I have found out what was wrong. The new SD card was faulty. The shop changed it and everything is working again.
  • szachowa
    szachowa TomTom Staff Posts: 492
    Supreme Pioneer
    I have found out what was wrong. The new SD card was faulty. The shop changed it and everything is working again.

    Quite strange that faulty SD card was causing such error.
    Good to hear that it is solved now.