"Permission Problem - you are banned"

simplysup2
simplysup2 Registered Users Posts: 34
Prominent Wayfarer
edited January 2021 in Forum feedback
Hi,

Could a mod please check one of my other email addresses, [email protected] - I'm trying to log into the forum to get help with an order issue, that is linked to that email address and not this one, but can't do so as I'm getting the "Permission Problem - you are banned" page.

I've tried using the Contact Us link, but either that isn't manned over this weekend, or it's falling prey to the same issue; whenever I click on the "Get in Touch" button it just closes the message box.

For info, the order I need help with is 410815904 - it looks as if payment validation failed (Amex's SafeKey page never closed properly), but I can neither cancel or re-submit the order.

Cheers,

Nigel





Mod edit: Please don't post private or personal information on a public forum. Thanks!

Comments

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @simplysup2
    Hi Nigel
    Sorry about that! I have made the changes to your account and you should be able to log in now.
    Regarding the order issue, unfortunately, there is not much that we can help with on a public forum but use the below link to get in touch with our customer service and they should be able to sort this for you.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Try clearing the browser or opening the webpage in a 'private' or an 'incognito' tab/window.

    Thank you, Vikram
  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    edited January 2021
    Hi Vikram,

    I am still unable to log into the forum site (discussions.tomtom.com) using my [email protected] username, still comes up with the Permission Problem, you are banned webpage. This happens with normal browsing and private, using latest Firefox. It also hits me using Edge.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    edited January 2021
    Sorry @simplysup2

    It seems the changes I made were not saved in the backend. I have tried again and this time it was successful. You should be able to log in now.

    Also, edited your email above to avoid sharing private/personal information on a public forum.

    Thanks, Vikram
  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    That's fixed it, thanks.
  • Elton666
    Elton666 Registered Users Posts: 6
    Apprentice Traveler
    Hello @VikramK
    I have the same issue with Permission Problem - you are banned on my primary gmail account. Despite requesting assistance from TomTom support directly nobody has addressed my problem.
    Is it possible if I provide my primary gmail account in a PM that you could sort my account out as well please?

    Kindest regards
    Elton