Professional 6250 shows expired lifetime speedcam and traffic updates

Pancourier
Pancourier Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using Wi-Fi®
Hi all

Have a 6250 professional for my truck. satnav showing soon to expire speedcam and traffic extras, which I thought were lifetime. Purchased updates, but will still not show as new licences. please help??

Thanks in anticipation

Comments

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Pancourier

    Looking at the Tomtom product details it does suggest that the Pro GO6250 comes with Lifetime Traffic and Cameras so hopefully @VikramK can clarify tomorrow and if appropriate sort the settings out on your unit . I think once he has advised what he has done you will have to if necessary contact Customer Support to sort out the Purchased updates you refer too.

    Look back here tomorrow.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,547
    Moderator
    Hi @Pancourier

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check again.



    Regards, Vikram
  • PilotDan
    PilotDan Registered Users Posts: 2
    Apprentice Seeker
    This has happens to me too, please help
  • VikramK
    VikramK Administrators Posts: 14,547
    Moderator
    Hi @PilotDan

    Welcome to the community!

    I have asked my team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • CosminCSM
    CosminCSM Registered Users Posts: 1
    New Traveler
    Hello,I have a 6250 professional for my truck. satnav showing soon to expire speedcam and traffic extras, which I thought were lifetime. Purchased updates, but will still not show as new licences. please help me.
  • VikramK
    VikramK Administrators Posts: 14,547
    Moderator
    Hi @CosminCSM
    Welcome to the community!
    Fixed the services for your GO PROFESSIONAL 6250, just do a soft reset and check again.

    Regards, Vikram
  • LaurenKimberley
    LaurenKimberley Registered Users Posts: 1
    New Seeker
    Hello. I am also having the same issue. Tried contacting you by email but the advisor is telling me the traffic has expired - which can’t be the case if I’ve bought lifetime traffic surely?

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @LaurenKimberley

    Look back here later to see what @VikramK or @lampard have to say after they have checked your units settings on the TT servers.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,547
    Moderator
    Hi @LaurenKimberley
    Yours is a GO PROFESSIONAL 6200, the model comes with 1 year subscription for Traffic and Speed Cameras services-
    https://www.tomtom.com/en_gb/navigation/truck-gps-sat-nav/go-professional-6200/

    Regards,
    Vikram.