My SD card is not recognised by my computer tom-tom Home, indicating that the card has an error. I h

Mikemazda Registered Users Posts: 1
New Seeker
have been through tom-tom's repair damaged file process (deleting and subsequently reinstating loopdir folder), but it still does not work. How to fix?


  • rider1rider
    rider1rider Registered Users Posts: 1,489
    Exalted Pioneer
    write to customer care email
  • Ruthra
    Ruthra Registered Users Posts: 5
    Master Traveler
    If your computer is a Macintosh than this problem is solved:

    Replace manually de loopdir directory from the USB memory card with the loopdir directory from the BACKUP on your Macintosh (I hope you have a backup!).

    You must do that every time the memory card has been in the Carminat console in your car (I suppose the Carminat console replaces the file in the loopdir in a way the Macointosh version of the TOMTOM Home app cannot read)