MyDrive planner lost my routes — TomTom Community

MyDrive planner lost my routes

raesewellraesewell Posts: 164 [Exalted Navigator]
It seems that MyDrive planner has lost all of my routes and any attempt to recreate or upload routes fails.
Any ideas.

Comments

  • BobpotnepoBobpotnepo Posts: 1 [Apprentice Seeker]
    I have the same issue. MyDrive planner has lost all routes, so far they are still on my device. How long?
  • raesewellraesewell Posts: 164 [Exalted Navigator]
    edited October 2019
    They must be having trouble with the server, my Places are still there. The Routes section is playing up, even if I plan a new route or try to upload a route it doesn't appear.

    Admin/Mods any ideas? Maybe VikramK can help.
  • Dear all,
    We apologize for the inconvenience. We had a configuration mismatch which we didn't detect because apparently it only affects certain users in certain scenarios.
    Could you please try again and let us know if it now works for you?
    Thanks!
    Daniel
  • oast hilloast hill Posts: 8 [Apprentice Traveler]
    Dear Daniel. Over the last 2 -3 weeks all my routes on my GO520 have disapppeared from it. The routes are displayed on my windows pc but I cannot sync them with the device. To check the system I uploaded the "Atlantic Highway" from Road Trips on to my pc and clicked the "sync with device" button but it has not been downloaded onto the device. Please advise.
  • raesewellraesewell Posts: 164 [Exalted Navigator]
    The routes are back Daniel, so it looks like the problem is resolved, for me at least.
    I'll carry on testing and let you know if I have any difficulties.
  • oast hill wrote: »
    Dear Daniel. Over the last 2 -3 weeks all my routes on my GO520 have disapppeared from it. The routes are displayed on my windows pc but I cannot sync them with the device. To check the system I uploaded the "Atlantic Highway" from Road Trips on to my pc and clicked the "sync with device" button but it has not been downloaded onto the device. Please advise.

    Hi Oast Hill,
    This could be a different issue than the one originating this thread.
    "The routes are displayed on my windows pc" Does this mean they appear on "My Routes" in mydrive.tomtom.com ?

    Are you using MyRoute App?
  • oast hilloast hill Posts: 8 [Apprentice Traveler]
    Daniel, I have tomtom mydrive downloaded onto my windows pc, is this what you mean? and yes my routes are shown under the heading My routes in it. My routes are also located in "My routes" in the My drive app on my Apple ipad but not on the GO520 device itself.
  • oast hilloast hill Posts: 8 [Apprentice Traveler]
    Daniel, I have just downloaded the latest updates including a software update but I still cannot "see" or sync My Routes from my PC with my device. I had a number of Routes downloaded onto my device which I cannot access and My drive will not sync with the device.
  • YamFazManYamFazMan Posts: 19,924
    Superusers
    edited October 2019
    Hi
    @oast hill

    Check you are logged into MyDrive on the device....
    NAV4 Device...
    Tap 4Dot (.... Menu) --> Tomtom Services....
    Are you logged into MyDrive ???

    k8l705kc3yti.jpg

    NAV5 (Wi-Fi) Device....
    Tap 4Dot (.... Menu) --> Setting --> MyDrive

    ATB YFM
  • SergioTSergioT Posts: 2 [New Seeker]
    HI,

    I`m having the same problem. All my routes has dissapeared and when I create a new one, it doesn't appear.
  • SergioTSergioT Posts: 2 [New Seeker]
    Hello? any support about this?
  • YamFazManYamFazMan Posts: 19,924
    Superusers
    Hi
    @SergioT
    Welcome to the site....
    Are you using the MyDrive Web Route planner....
    Here... https://mydrive.tomtom.com/
    Check you are logged into MyDrive on the device....
    NAV5 Rider 550 (Wi-Fi) Device....
    Tap 4Dot (.... Menu) --> Setting --> MyDrive

    Stay Safe... ATB YFM
  • Mobile_chicaneMobile_chicane Posts: 31 [Master Explorer]
    edited June 18
    I’ve been having issues today, I’m logged into tom tom go with my drive showing as logged on and on 3 different devices (iPhone X, iPad mini 5 and go discover7) I can’t get any new routes I have created to show up on the my routes menu, my old go6200 however does show the new routes.

    I’m assuming some kind of server or conflict issue as I can see routes I created and added from a week ago but not ones created today.

    I have made sure that the new routes are selected to sync to my devices.
  • DougLapDougLap Posts: 8,659
    Superuser
    Hi @Mobile_chicane

    Just checked by creating routes in MyDrive on my PC and also the My Drive App on my 12 mini and they have both synced to my TT Go Navigation App version 2.61 using IOS 14.6. on the same phone

    Maybe delete the App and reload?

    Doug
  • Mobile_chicaneMobile_chicane Posts: 31 [Master Explorer]
    Same app version and iOS version removed and reinstalled app and still no new routes on either iOS device routes even appear on the tomtom my drive app on both devices
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