Rider v5 (2013) and earlier - Now Obsolete, no longer supported and NO MORE MAP UPDATES

4Time
4Time Registered Users Posts: 37
Renowned Wayfarer
Very disappointed when I logged into TomTom Home this morning and then the website to be advised that the rider v2013 is now deemed obsolete by TomTom and under the lifetime* map guarantee my understanding is that I will no longer get map updates :/ To rub salt into the wound TomTom were previously offering me and I presume others with similar units an upgrade to a current model with 30% off. Now that they have cut off the updates they drop the discount to 25% - that certainly does not promote brand loyalty

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,460
    Exalted Pioneer
    same done by microsoft apple
  • DougLap
    DougLap Posts: 9,969
    Superuser
    edited June 2021
    Hi @4Time

    If your unit was sold with lifetime Map updates then maybe @VikramK can confirm whether that is going to still be honoured for your unit like the similarly sold obsolete car devices are. You will not be able to purchase maps or any subscriptions or get OP updates.

    Doug
  • 4Time
    4Time Registered Users Posts: 37
    Renowned Wayfarer
    Hi @DougLap
    Thanks for your comment, yes the unit was sold with lifetime map updates, I will keep my fingers crossed whilst I wait for @VikramK comment - but not holding my breath
  • rider1rider
    rider1rider Registered Users Posts: 1,460
    Exalted Pioneer
    do you have map 10.70 on device
  • 4Time
    4Time Registered Users Posts: 37
    Renowned Wayfarer
    Rider1rider, yes I have Europe_West v1070.10874 loaded, which I think are the current maps
  • rider1rider
    rider1rider Registered Users Posts: 1,460
    Exalted Pioneer
    then update is on
    not stopped
    10.70latest mappi
  • Willy875
    Willy875 Registered Users Posts: 6,029
    Revered Voyager
    Hello
    The answer interests me is it possible to have a response from the moderator
    thank you.
  • VikramK
    VikramK Administrators Posts: 14,074
    Moderator
    Hello all

    Map updates are active.
    There is no definite answer as to when the updates could stop. More information available here

    We are still designing map cuts for certain EOL models, so we have continued rolling out new map updates.

    Thank you,
    Vikram
  • 4Time
    4Time Registered Users Posts: 37
    Renowned Wayfarer
    Hi Vikam,
    Thank you for the update, I had downloaded the v.10.70 maps prior to receiving the warnings and so wasn't sure of the current status.

    Here's hoping that my device is on the list of EOL models that TomTom will be able continue rolling out map updates to.
  • 4Time
    4Time Registered Users Posts: 37
    Renowned Wayfarer
    Well good news still a bit more life in my Rider v2013 - this afternoon I successfully loaded V1085.11306 Europe_West which was a welcome surprise. Not sure if I can still change between the sub regions in Europe - but for now Europe_West is fine, well until the better weather encourages longer trips that is :-)