TomTom Subscription stopped working on my iPhone

DaveC4
DaveC4 Registered Users Posts: 8
Apprentice Seeker
in TomTom GO Navigation app for iPhone
I have an iPhone X and Android device (Samsung S20) which I use in different cars (one has Apple Carplay)
However my TomTom subscription has just stopped working on my iPhone.
When I check it on the Samsung, it is working fine?

How can I fix this? I have tried a full restart of the iPhone, which made no difference?
Do I need to re-install the App?

Thanks for any suggestions!

Comments

  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @DaveC4

    I thin you will find that the subscriptions for the current Apps are dealt with via Google and Apple and so the subscription for your Android will not also cover an Apple phone.

    Doug
  • DaveC4
    DaveC4 Registered Users Posts: 8
    Apprentice Seeker
    So, when did this change? I renewed in April and it seemed to be working then?
    (Not totally sure, since we haven't been using the cars as much lately)
  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @DaveC4

    Sorry I don't know precisely but it is since payments have to be made via Google or Apple I would assume.

    Doug
  • DaveC4
    DaveC4 Registered Users Posts: 8
    Apprentice Seeker
    Grrr. Yet another instance of TomTom taking the product backward.

    First loss of the access you got with the older standalone device. (I had a GO900)

    Then removal of custom POIs from the app last year

    Now having to pay twice for the same function.

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