Mac USB connection 550 not recognised
chickenlegs
Posts: 13 [Apprentice Traveler]
in RIDER
Should I be able to see both the TomTom and associated Micro SD Card in Finder on a Mac when my TomTom 550 is connected to my MacBook?
I have a successful connection between the MacBook and the TomTom via the USB cable provided as the screen on the TomTom has changed to show the cabled connection in place.
However, I thought that I should be able to see the actual physical drives on the Mac, but nothing appears. I have looked in Disk Utility and nothing appears.
I understood that this was a method of transferring data from one drive to another, but I can't seem to see either on the Mac.
I have a successful connection between the MacBook and the TomTom via the USB cable provided as the screen on the TomTom has changed to show the cabled connection in place.
However, I thought that I should be able to see the actual physical drives on the Mac, but nothing appears. I have looked in Disk Utility and nothing appears.
I understood that this was a method of transferring data from one drive to another, but I can't seem to see either on the Mac.
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Best Answer
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Ste7ios
Posts: 758 
Superuserhttp://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#ImportingroutesfromyourcomputerusingUSB-Wings.htm
macOS doesn’t support the MTP protocol so you need https://www.android.com/filetransfer/2
Answers
The RIDER 550 comes with a secured memory, so you can't access the content and storage on the device.
All the updates are performed over the Wi-Fi, but you can use MyDrive Connect as an alternative for stable and fast Internet connection.
Regards, Vikram
Why then does the 550 indicate otherwise on its screen and how do I move or copy data from and to the SD card and internal memory as I can't see a way to do this via MyDrive Connect?
Superuser
macOS doesn’t support the MTP protocol so you need https://www.android.com/filetransfer/
It's a pity that the instructions don't make this clear.