Mac USB connection 550 not recognised

chickenlegs · June 2021

Should I be able to see both the TomTom and associated Micro SD Card in Finder on a Mac when my TomTom 550 is connected to my MacBook?
I have a successful connection between the MacBook and the TomTom via the USB cable provided as the screen on the TomTom has changed to show the cabled connection in place.
However, I thought that I should be able to see the actual physical drives on the Mac, but nothing appears. I have looked in Disk Utility and nothing appears.
I understood that this was a method of transferring data from one drive to another, but I can't seem to see either on the Mac.

Ste7ios · June 2021

http://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#ImportingroutesfromyourcomputerusingUSB-Wings.htm
macOS doesn’t support the MTP protocol so you need https://www.android.com/filetransfer/

VikramK · June 2021

Hi @chickenlegs
The RIDER 550 comes with a secured memory, so you can't access the content and storage on the device.
All the updates are performed over the Wi-Fi, but you can use MyDrive Connect as an alternative for stable and fast Internet connection.

Regards, Vikram

chickenlegs · June 2021

Thank you for responding.
Why then does the 550 indicate otherwise on its screen and how do I move or copy data from and to the SD card and internal memory as I can't see a way to do this via MyDrive Connect?

Ste7ios · June 2021

http://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#ImportingroutesfromyourcomputerusingUSB-Wings.htm
macOS doesn’t support the MTP protocol so you need https://www.android.com/filetransfer/

chickenlegs · June 2021

Thank you for your reply.
It's a pity that the instructions don't make this clear.

Mac USB connection 550 not recognised

Best Answer

Answers

Categories