Why does my device not recognise a postcode I am entering?

Rosliston
Rosliston Registered Users Posts: 4
New Seeker
Why does my device not recognise a postcode I am entering?

Answers

  • YamFazMan
    YamFazMan Posts: 21,150
     Superuser
    edited June 2021
    Hi
    @Rosliston
    Welcome to the site....
    What's the Tomtom Device/Model, you own ???
    Tomtom devices 'DO NOT' require a space in the middle of the postcode....

    Stay Safe... ATB YFM
  • Niall
    Niall Posts: 11,140
    Superuser
    @Rosliston

    Do not put a space in the postcode.
    What is the post code that is not recognised?
  • Rosliston
    Rosliston Registered Users Posts: 4
    New Seeker
    Model is Start 52 (I think), Putting in postcode DE45 1PN (without space). This is meant to be for Chatsworth House in Derbyshire, instead device comes up with Deerhurst (Gloucester) !!!
  • Niall
    Niall Posts: 11,140
    Superuser
    @Rosliston

    What is the version of the map on your device? The latest is 10.70
  • Rosliston
    Rosliston Registered Users Posts: 4
    New Seeker
    I have no idea, how do I find that info?
  • YamFazMan
    YamFazMan Posts: 21,150
     Superuser
    edited June 2021
    Hi
    @Rosliston
    Postcode + Street Name... Start 42/52/62

    This is a long-standing problem....
    The Postcode code search bug when using the latest Start 42/52/62 devices is a real pain
    Any search for a Postcode... You have to enter a road/street name to execute a search ??? Why....
    If you know the road/street name and a house number you don't need the Postcode
    Most people use a Postcode because they don't know the road/street name and house number
    Isolated farms, Single building, Office blocks, Retail parks, Hospitals, New builds etc...
    For me, it renders the latest Start device useless in the UK

    It's only the latest Start 42/52/62 Range that has this particular Step by Step search method as the only search option....
    All the previous NAV4 Models and the remaining Models in the NAV5 Range... The Via and GO Range have both the "Quick search" and "Step by Step search" as menu options
    Tap 4Dot (.... Menu) --> Settings --> System --> Choose a search mode
    Option... (1).... Quick Search (Default)
    Option... (2)... Step by Step

    ATB YFM
  • Rosliston
    Rosliston Registered Users Posts: 4
    New Seeker
    Thanks for you time and help. Thought it was something to do with this device, googled the problem and many are saying this Start 52 isn't fit for purpose - great !!!!