Device happily connects to MyDrive Connect for updates, but is not recognised by file manager — TomTom Community

Device happily connects to MyDrive Connect for updates, but is not recognised by file manager

HI! Help please...
Ever since starting to use a new Rider 550 as well, my Blue&Me Tomtom2 Live does not show in the file manager anymore, and is listed in the Device Manager as 'Unknown Device'.
After multiple times of following Tomtom's online help by deleting the unknown device, restarting the computer, rebooting the device, and re-connecting - I give up.
Tomtom's automated Help system seems incapable of differentiating between the device not connecting to MyDrive Connect, and it not connecting to the devices section of the computer properly!
Trying to find, or download, a new driver also seems impossible (at least when following Tomtom's instructions...). Even Google seems to show nothing but Tomtom's own (useless) pages these days!
Can someone PLEASE tell me how to get my car Tomtom to be recognised by the Computer again!!!
(I by now wish I had never 'upgraded' my Rider! Worst experience ever...)
Thanks
Peter
(Windows8, latest download of MyDrive Connect)

Answers

  • rider1riderrider1rider Posts: 940 [Revered Pioneer]
    memory cant be accessed
  • GumballGumball Posts: 4 [Apprentice Seeker]
    Exactly. But how do I change that?
  • NiallNiall Posts: 10,959
    Superuser
    @Gumball

    The whole of the device uses a proprietary file format which can only be read by MyDriveConnect and the device itself.
  • GumballGumball Posts: 4 [Apprentice Seeker]
    Niall wrote: »
    @Gumball

    The whole of the device uses a proprietary file format which can only be read by MyDriveConnect and the device itself.

    Which it didn't do before, and which effectively makes it impossible for me to alter the content (as before). Is Tomtom purposely trying to alienate customers by making their devices unaccessible?? (MyDrive connect does NOT offer any option to access the device, apart from updates...)
  • GumballGumball Posts: 4 [Apprentice Seeker]
    Thought I might have found a workaround, by converting my files to Garmin files, importing them into Tomtom MyDrive route planner (interestingly, Tomtom's own .itn files cannot be imported?), and syncing the routes to my device. Guess what - it doesn't sync. So it won't even accept files from Tomtom's own planning software??
  • YamFazManYamFazMan Posts: 19,680
    Superusers
    Hi
    @Gumball
    The NAV4/NAV5 (Wi-Fi) Rider 4xx & 5xx also have the "Easy route upload" option....
    My Rider 550
    g9esyvnu71d5.jpg
    The Rider 4xx/5xx will give you direct access to a small buffer/transfer area of the Rider 4xx/5xx Main Memory... You can also access your Micro SD Card, you can drag & drop your .ITN or .GPX route files directly to the Rider 4/5xx Memory buffer/transfer area or the Micro SD Memory card over a secure system
    NavCore Version 15.302
    Released on 3 July 2015
    This update applies to the Rider4xx/5xx
    With the "Easy route upload"... You can connect your TomTom Rider to your PC using a USB cable, then drag and drop your route files directly to and from your device’s memory using a file explorer program.....

    The example below is my Rider 400... The Rider 550 uses the same "Easy route upload"
    (1)... Connect Your device via USB and this screen appears on the Rider 400
    c64613c2-b6ca-4088-a8c6-b2c72a2c765e.jpg
    (2)... Tap the Import route Icon and the Rider 400 connects to the secure "Easy route upload"
    185e7f17-03ea-4d08-9f20-aba2fc64aa84.jpg
    (3)... On your PC filing system you should see "Tomtom Rider 400" where you can drag and drop your route files directly into the Rider 400 main memory or the Micro SD Card
    33ce976f-93c9-4fc0-b9a3-60acf162b062.png
    (4)... If you haven't got a Memory card installed it only shows the Rider 400 Main memory
    f85105c8-9d58-41d8-9d25-0f7230a2be76.png
    (5)... Drag & drop your route files to the device or the Memory card
    d0e6ebb9-f0bc-4b56-b91a-5dda94b7b7c3.png
    (6)... When your done tap "Done"
    7b1aa1e6-2953-49e8-be7c-2158437bca5c.jpg
    Note...Mac OS X....
    TomTom Rider uses the USB Media Transfer Profile (MTP) for transferring routes. On a Mac you need to install a program that supports USB MTP, such as Android™ File Transfer.

    Once the program is installed, connect your Rider 4xx/5xx to your Mac and select Import routes. This switches the device to MTP mode. Route files such as GPX and ITN can then be copied to the internal memory of your device or a memory card using the MTP program.

    See Tomtom FAQ...http://au.support.tomtom.com/app/answers/detail/a_id/20584/~/how-do-i-transfer-tracks-and-routes-to-my-tomtom-rider-device
    ____________________

    End
    ____________________

    You can also use a Micro SD Card as a transfer medium
    To transfer a route to your NAV4/5 device using a Micro SD Memory Card.....
    Format your memory card on your PC to FAT32 format
    Copy your .GPX or .ITN route file to your Memory Card

    My GO 5000 showing no routes installed.....

    ca63324a-1f9d-4ae6-b84e-f924cfccf9f8.jpg
    Insert the SD Memory card into the Card Slot the device will recognise the Memory Card.....

    ee41c992-7c40-4ad4-bd6f-e6a4c258fe3f.jpg
    fcbd0e45-8cba-4575-996a-6715a6c67744.jpg
    2f5dc2eb-de59-4977-a3ef-4de9a15b21f0.jpg
    6b9f6fba-2499-4670-97b5-854c143f3382.jpg
    14213df2-c56b-46ad-a0b6-0d0f7abe13eb.jpg
    Routes Transferred.....
    Stay Safe... ATB YFM
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