TomTom Rider 550 - Black Screen
My TomTom 550 - less than to years has know to times gone black while navigating. Subsequently, it is not possible to restart the device. The first time it took 3 days before it suddenly started up again and this time 6 days. I can of course send it for repair, but fear to be told nothing is wrong, now that it has come to life again. Others who have had a similar problem and know how to fix it?
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Answers
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Hi @Anders_S
Welcome to the community!
Could you test this again when driving with the screen orientation locked, see user manual
Thanks, Vikram0 -
Thanks for the advice, but I have always been riding orientation locked. What I dont´t understand is why it stops working and after that there will go days before it suddenly starts working again. Could it be a Hardwear error?Hi @Anders_S
Welcome to the community!
Could you test this again when driving with the screen orientation locked, see user manual
Thanks, Vikram
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Thanks @Anders_S
Have you tried a factory reset already?
It should tidy up any software glitches, just in case something was touched during a map or a firmware update.
Main menu- Settings- System- Reset
To avoid losing your stored favourites on the device, you can create a back-up using MyDrive..
See user guide
Regards, Vikram0 -
No I haven’t tried that - thanks for the advice:-)0