subscription transfer problem

Dutchien
Dutchien Registered Users Posts: 2
Apprentice Seeker
in TomTom GO Navigation app for Android™
Hello i have a question, i payed for tomtom via the huawei appgallery. Now i installed tomtom via the playstore. I logged in with my tomtom account with the new downloaded app, the problem is that my subscribtion did not transfer.

Could someone help me wit this problem?

Tnx in advance!

Comments

  • szachowa
    szachowa TomTom Staff Posts: 491 Staff
    Hi @Dutchien ,

    sorry for providing such answer, but Huawei subscriptions don't transfer to Google Play Store subscriptions.

    App that we provide on AppGallery works with AppGallery subscriptions. App that we provide on Google Play Store works with Google Play Store subscriptions.

    TomTom account that you used doesn't transfer subscriptions between app from AppGallery to app from GPlay Store. You can use it to transfer My Places, My Routes and Recent Destinations via MyDrive.
  • Dutchien
    Dutchien Registered Users Posts: 2
    Apprentice Seeker
    @szachowa That is weird? i payed for a tomtom go subscription. So why i need to pay again if i would use it from the playstore?

    https://discussions.tomtom.com/en/discussion/1126141/transfer-subscription-to-replacement-phone Here it is possible.

    Btw the app in the appgallery follows behind with one month, why is that?
  • szachowa
    szachowa TomTom Staff Posts: 491 Staff
    Btw the app in the appgallery follows behind with one month, why is that?

    Application in AppGallery has different release cycle. I will get info about the plans.
  • grantstew
    grantstew Staff Posts: 84 Staff
    The recurring subscriptions are dealt with by the platform stores, so if you have a subscription on Huawei, Android or iOS, they are non transferrable. You can move your subscription to a different phone, but not to a different platform.
  • lampard
    lampard Administrators Posts: 6,008
    Moderator
    Hi @Dutchien
    @szachowa That is weird? i payed for a tomtom go subscription. So why I need to pay again if i would use it from the playstore?

    I think you should get in touch with Huawei to see if they can help you here. As szachowa mentioned above, GO App subscriptions are now handled by Google and Huawei. Transfer across the platform is not possible. The link you mentioned above is applicable for Android devices using the google playstore.

    Regards, lampard
  • szachowa
    szachowa TomTom Staff Posts: 491 Staff
    szachowa wrote: »
    Btw the app in the appgallery follows behind with one month, why is that?

    Application in AppGallery has different release cycle. I will get info about the plans.

    I can confirm that we plan to release update to AppGallery soon.

Categories