How do I get an answer out of Tom Tom regarding a credit for return?

Clearview
Clearview Registered Users Posts: 5
Apprentice Seeker
edited June 2021 in RIDER
I returned a Rider 550 because it would not link with the IOS14.5 Apple iPhone 12 Pro Max.
Since then nobody wants to talk to me or credit me my money back.
Are these guys thieves?

Answers

  • DJSheridan
    DJSheridan Registered Users Posts: 128
    Sovereign Trailblazer
    @Clearview
    I would not say Tom Tom are thieves... but possibly not as lockdown business-savvy as most other companies with regards to Continued Business Management.

    I have stated they are not giving good Customer Service of recent times and need to sort this out soon.

    I'm sure @lampard or @VikramK will offer some support for you.
  • Clearview
    Clearview Registered Users Posts: 5
    Apprentice Seeker
    Do I have to contact them or have you forwarded this to them?

    Everyone is blaming the pandemic. Tom Tom takes money very quickly, so expect it back in a reasonable timeframe.
  • VikramK
    VikramK Administrators Posts: 14,057
    Moderator
    Hi @Clearview
    I have sent a heads-up to the customer service team.
    Someone will get back to with an update soon.

    Thanks, Vikram
  • Clearview
    Clearview Registered Users Posts: 5
    Apprentice Seeker
    Thank you! Will this be in this forum?
  • VikramK
    VikramK Administrators Posts: 14,057
    Moderator
    Clearview wrote: »
    Thank you! Will this be in this forum?

    It would be on the same ticket you created to contact our customer service.

    - Vikram