Renewal Traffic and Speed Camera’s not working
Dhoutama
Posts: 1 [New Seeker]
Hi,
My Traffic and Speed Camera’s was expired on 6th August, so I renewed both.
But since renewal, it isn’t working.
On the device it says still ‘expired’, on the website at ‘Subcribtions’ it says ‘Active’ for both..
I did a update on the device. Still not working. Dit a Reset via Menu, still not working.
Yes, I’m logged in on the device for syncing. I’ve logged several times out and again in, but still not working.
Anyone who can help me?
My Traffic and Speed Camera’s was expired on 6th August, so I renewed both.
But since renewal, it isn’t working.
On the device it says still ‘expired’, on the website at ‘Subcribtions’ it says ‘Active’ for both..
I did a update on the device. Still not working. Dit a Reset via Menu, still not working.
Yes, I’m logged in on the device for syncing. I’ve logged several times out and again in, but still not working.
Anyone who can help me?
1
Answers
Superuser
You should contact customer Support if it does not sort itself sometime Monday.
Doug
Mod edit: Machine translated (German)
Superuser
Have you checked that you have a current subscription for the services.
Doug
Mod edit: Machine translated (German)
Superuser
Contact Customer Support making sure you are on the German website.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.
There is currently no Phone line Customer Support with so many working from home.
If you have a problem with the above link try another browser.
You could also try Clicking on Contact Us at the bottom of the page under the heading Support.
When you have signed in on the next page Tap Red Contact Us
Type Help in next box then hit return
Help box appears with a few suggestions. Just Tap the Contact Us at the bottom
Box appears with Chat/Email
I'm getting the same issue with my Premium X - new since February this year but Speed Cameras database seems to have lost all Mobile Locations and a few more categories in the process...
Been on about this since March.
I feel they are just as bad as most modern business models - take the money and run.
What happened to "the customer is always right"?
Customer Service is what makes a great business.
Most businesses can work from home and maintain Customer Service via phone calls using Teams or other software nowadays. It isn't hard at all!
All businesses I talk to (and I do talk to many in my job) are all working from home and have staff on-call at all times - so why can't Tom Tom do the same?