Cant connect Go 1005 to MacBook Pro 2020 — TomTom Community

Cant connect Go 1005 to MacBook Pro 2020

CoBazzaCoBazza Posts: 3 [New Seeker]
I followed a TomTom video on how to correct this problem which sent me through to preferences and network where my device is listed but red lighted so I followed the instructions to press the advanced option and then renew lease but it still will not connect no address is shown for the device and its still red



  • VikramKVikramK Posts: 12,505 Moderator
    Hi @CoBazza
    Welcome to the community!
    It seems you already have tried the basic troubleshooting steps on our support article.

    Are you using a TomTom supplied USB cable to connect the device?

    If it's the original cable, then I would advise that you report this to our customer service for further guidance.

    Regards, Vikram
  • CoBazzaCoBazza Posts: 3 [New Seeker]
    I tried the original through a hub, didn't work I have a cable with a USB-c connector which fits the Go directly (without the base) which I know to be good. Ive used to program IOT equipment, which still does not connect.
    I have noticed on the preferences/network screen that there is an Android 2 connection shown which disappears when I disconnect the Go?
  • CoBazzaCoBazza Posts: 3 [New Seeker]
    I need help with the problem, does anybody have any idea
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