Traffic Services Unavailable

NaReBro
NaReBro Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
TomTom GO Professional 6250. Downloaded all updates. Traffic service subscription is active. Traffic Services are still Unavailable.
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Answers

  • DougLap
    DougLap Posts: 9,955
    Superuser
    Hi @NaReBro

    I would first try a Soft Reset

    https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1

    If that does not sort it then I would do a Factory Reset. Now before you do this go to the My Drive Website , log into your account and check all your My Places and any Poi files and Routes you have added to the unit are saved there. If there are any routes you have created on the unit they will not be listed and you will have to download those to a Micro SD card so they can be reloaded after. Once you have checked all that then:-

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device

    You will now have to set the unit up again as you did when you first got it . The current Operating Software and Map versions on the unit will not be changed by this process.

    If that does not work then contact Customer Support..

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Pretty sure Doug's answer will resolve the question. Give a try and say the result.
  • boljak
    boljak USARegistered Users Posts: 43
    Outstanding Wayfarer
    if your phone is connected to the GPS unit you have to go to your phone setting turn off battery optimization then go to Wi-Fi and mobile data and turn off restricted data you should put it on restricted data access.
  • hursty
    hursty Registered Users Posts: 1
    New Seeker
    hi new on here! ive got the same issue, tried a soft reset no change so reset factory no joy there either.
    anyone else have this issue before?