Charging for free speed camera updates

fusebox05 Registered Users Posts: 4
Apprentice Seeker
I have a 550 tomtom, I am now being charged for speed camera update. I was under the impression that speed camera updates were free till 2029 on my rider 550 ( world maps), can anybody explain if this is correct being now charged for updates.


  • DougLap
    DougLap Posts: 10,116
    Hi @fusebox05

    @VikramK or @lampard should pick this up and check your units settings on the TT servers and adjust if required. Look back here tomorrow to see what they have to say.

  • VikramK
    VikramK Administrators Posts: 14,540
    Hi @fusebox05
    Welcome to the community! Your RIDER 550 comes with speed camera updates for the lifetime of the device.
    If you have paid for a recurring subscription then you can cancel it on your account, see steps here-

    To raise a refund request please get in touch with our customer service team- helpful link

    Regards, Vikram
  • fusebox05
    fusebox05 Registered Users Posts: 4
    Apprentice Seeker
    Hi, thx a lot, for the above comments, I have now cancelled my payments using your link, brilliant.
    I don't understand why I was told / offered the subscription in the first place, is this just a con?