Maps will not load

Mariner1960
Mariner1960 Registered Users Posts: 8
Apprentice Traveler
in TomTom AmiGO app for Android™
Running App on Xaomi Note 9 . Maps do not load unless app is launched manually on the phone first. All requested permissions set . Any advice?

Answers

  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    Hi @Mariner1960

    Welcome to the Community! Can you please check the below settings and test the app again?
    • Long-press Amigo App Icon -> click App Info -> Scroll to Battery Saver -> Choose No Restriction
    • Settings > Advanced Settings > Battery Manager > Power plan is set to Performance
    • Settings > Advanced Settings > Battery Manager > Protected apps – AmiGO needs to be Protected
    Best, lampard
  • Mariner1960
    Mariner1960 Registered Users Posts: 8
    Apprentice Traveler
    There are no restriction on battery use for the app. But instill need to manually start the app on the phone first. Even though autostart Is also set
  • Mariner1960
    Mariner1960 Registered Users Posts: 8
    Apprentice Traveler
    Anyone else having this issue?
  • meerneer
    meerneer Registered Users Posts: 3
    Apprentice Traveler
    I had the same issue.
    It looks like this problem was solved after switching Power Plan to Performance.
    See link for instructions
    https://www.allaboutxiaomi.com/how-to-turn-on-performance-mode-in-miui-xiaomi-devices/

    Hope this works for you as well. Please keep me informed ;)
  • Mariner1960
    Mariner1960 Registered Users Posts: 8
    Apprentice Traveler
    Thanks but unfortunately the suggested apps do not work with the latest miui. I cannot find a way of setting performance mode.
  • meerneer
    meerneer Registered Users Posts: 3
    Apprentice Traveler
    Hi Mariner1960,
    I also got the notion the app was not fit for the latest Android version. Still it works like described at the site in the link.
    Please try and you will succeed!
  • Mariner1960
    Mariner1960 Registered Users Posts: 8
    Apprentice Traveler
    Didn't work for me I am afraid. I did find an app that let me set performanceode but this still didn't resolve the issue. I have to start the app manually on the phone first. I do have autostart enabled.
  • meerneer
    meerneer Registered Users Posts: 3
    Apprentice Traveler
    TomTom please respond
  • SanderG
    SanderG Administrators, Staff Posts: 4 Staff
    Hi @Mariner1960
    If I understand your issue correctly, the normal app starts the maps shows up correctly but using the Automatic start (through a Bluetooth device) doesn't? I do wonder what you see, the normal UI but without any map? Maybe you could upload a screenshot?

    Have you tried all solutions mentioned on this website? https://dontkillmyapp.com/xiaomi

    Is location permission for AmiGO set to "Allow all the time"?

    Hope this is helpful.
  • Mariner1960
    Mariner1960 Registered Users Posts: 8
    Apprentice Traveler
    I will check the settings and let you know. The issue is as you you outlined. I see the normal UI but instead of a map a see A bluescreen with the speed set at 0mph
  • SanderG
    SanderG Administrators, Staff Posts: 4 Staff
    A blue screen could also indicate the app is not getting any GPS locations, if that is the case the app thinks you are latitude/longitude 0,0 (for the coast of Ghana). You could verify this by zooming out (pinch-to-zoom)
  • Mariner1960
    Mariner1960 Registered Users Posts: 8
    Apprentice Traveler
    It is working now. I am not sure which of the additional permissions fixed it. Thanks for your help.

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