I can't connect — TomTom Community

I can't connect

600miles600miles Posts: 6 [Apprentice Seeker]
I bought this VIA1505M back in January, it came with Lifetime Maps code which I can't get as everytime I connect I get the message "Something has gone wrong". I try to manually set my clock, but I can't even do that. I already have an account set up as I had 2 previous GPS installed. My unit is Model: 4EN52 Z1230 version 4ENN5.001.02. United States
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Answers

  • VikramKVikramK Posts: 12,145 Moderator
    edited May 28
    Hi @600miles
    Could you try a few troubleshooting steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset.
    3. Now connect the device to the computer and open MyDrive Connect.

    Do still see the same error when you connect the device?

    Regards, Vikram
  • 600miles600miles Posts: 6 [Apprentice Seeker]
    I was able to reset the clock manually by hard press hold power button until user agreement appeared, then reset clock.

    If I do Factory Reset will it wipe my last 6 months of saving favorites and cities I frequently travel?
  • YamFazManYamFazMan Posts: 19,615
    Superusers
    edited May 28
    Hi
    @600miles
    The VIA1505M is a NAV3 Device....

    z8suz1gjgl0m.jpg
    Get the latest MyDrive Connect Here.....
    http://www.tomtom.com/getstarted
    _______________________________________

    Method (1)
    (1)... If you’re running the latest MyDrive Connect… The menu has changed slightly.....
    (2)... With your device turned on and plugged into the PC USB port
    (3)... MyDrive loaded and the MyDrive showing on the PC Taskbar
    (4)... RIGHT-CLICK On the Tomtom Icon on the PC Taskbar
    (5)... Click on the link "Manage Community Content" (See below image)
    The below image is 2X normal size

    s5vy0rqu0nrw.png
    ______________________________________

    Note... If you're using Hidden Icons on your PC's Task Bar
    (1)... Click on the up arrow ^ Icon on the task bar to access the Tomtom Icon
    (2)... RIGHT-CLICK on the Tomtom Icon
    (3)... Click on the link "Manage Community Content"

    siv2hwgl38ag.png
    ________________________________________

    Method (2)
    Direct Web Address link to "Manage Community Content"
    (1)... With you device turned on and plugged into the PC USB port
    (2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
    (3)... Click on the Link below to open the "Manage Community Content" page

    http://169.254.255.1/pcmi/?locale=en_gb
    _______________________________________

    After using Method (1) or (2) to access the "Manage Community Content" menu
    Scroll to the top to the top of the list to 'Favorites.Ov2' and select 'Copy to computer'....
    Scroll down the list to copy any other 3rd party POI categories and select 'Copy to computer'....

    krco1y4h25pk.png

    Also see the following Post....

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 19,615
    Superusers
    Hi Again...
    Hi
    @600miles
    On the NAV3 devices you can't access the operating or filing system like on a PC like you can on a NAV2 device....
    Here's a Workaround I use to "Backup" My NAV3 devices....
    A while ago I looked at the Tomtom Transfer Assistant and discovered that the Transfer Assistant creates hidden a folder called TTDMT.
    See Method... https://discussions.tomtom.com/en/discussion/comment/1229082/#Comment_1229082
    If you copy & paste the TTDMT folder contents somewhere convenient, and you have effectively backed up the unit....
    The backup does not include Tomtom Maps or Speed cams it’s only what you can see with Add Community Content....
    You don't need to back up the Maps a Speed Cams they are stored on your account at the Tomtom Cloud server and accessed through MyDrive....

    Stay Safe... ATB YFM
  • 600miles600miles Posts: 6 [Apprentice Seeker]
    I literally cannot connect or add my device. Everytime I try I get this message, see pic. I did 1 time get up to the update where it showed 10 updates avail. Not enough room on the device for 3448mb of maps.


    jcmv2cgdkqjj.jpg
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