Live Traffic and services not working 6250 — TomTom Community

Live Traffic and services not working 6250

Hi

Recently purchased a new 6250 satnav directly from Tom Tom. Since setting up the device I have never been able to use live traffic or service information. All features are activate on settings menu, however GPRS is constantly disconnected. I have tried soft, hard and factory resets with no success. Im thinking about returning the product since it doesnt do what it says it should on the box!

If anyone could assist me or have any ideas that would be great.

Thanks
Harley

Best Answer

  • VikramKVikramK Posts: 12,541 Moderator
    Accepted Answer
    Hi @Harleyrf
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • HarleyrfHarleyrf Posts: 3 [New Seeker]
    Would like to also add:

    Live traffic doesnt even work when connected to wifi at home...

    I have also viewed numerous videos from Tom Tom to help with the problem but none of them have helped me.
  • VikramKVikramK Posts: 12,541 Moderator
    Accepted Answer
    Hi @Harleyrf
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • HarleyrfHarleyrf Posts: 3 [New Seeker]
    Hi

    I have tried the resets and tom tom is fully updated to
  • YamFazManYamFazMan Posts: 19,983
    Superusers
    edited May 19
    Hi
    @Harleyrf
    With the GO 6250 >> NOT<< Connected to Wi-Fi or USB...
    Check... Tap 4Dot (.... Menu) → Setting → System → About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???
    Are the following menu items displaying any Numbers ???
    MCC/MNC
    IMEI
    SIM ID
    GPRS Model

    (Do NOT post the numbers here on the site)

    Stay Safe... ATB YFM
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