New unit — TomTom Community

New unit

Robert2512Robert2512 Posts: 3 [Apprentice Seeker]
Had to return my 6250 twice for repair!
On the second time they replaced it with a new unit, but when I go to My connect app it will not let me put my new unit on
any ideas anyone please ??
thanks in advance..

Answers

  • DougLapDougLap Posts: 8,261
    Superuser
    Hi @Robert2512

    Have you input the same My Drive account details on the replacement unit as you had on the original one.? If you have did it sync your My Places etc?

    Doug
  • Robert2512Robert2512 Posts: 3 [Apprentice Seeker]
    Yes it put all (my places) onto the new unit but I still can't sync the unit to my connect on my PC?
  • DougLapDougLap Posts: 8,261
    Superuser
    Hi @Robert2512

    When @VikramK or @lampard pick this up they can ask you to provide the serial number to them by message and they can arrange for it to be added to the account so that it appears there. Do NOT advise your serial number here but wait for them to ask for you to message it to them.

    Doug
  • VikramKVikramK Posts: 12,219 Moderator
    Hi @Robert2512
    Welcome to the community!
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
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