How can I update my Tom Toms? — TomTom Community

How can I update my Tom Toms?

How can I update my Tom Toms. I have a fleet of vehicles each equipped with a TOMTOM GO 520 with Wi-Fi (Essential) Model Name 4PN50. I have reinstalled the software and rebooted them but three of them will not allow me to update them. I have tried to contact TomTom but they no longer provide telephone support and when I use their chat feature I get a message stating that no one is available. I have E-mailed TomTom numerous times over the last two days and all they say is that they will get someone to contact me. I really do not think that i should have to wait over two days to get this issue resolved. Anyone got any suggestions as either how to get a response from TomTom or resolve the update issue.


  • YamFazManYamFazMan Posts: 19,926
    Are the three devices displaying an error message... If 'Yes' What is the error message ???

    Stay Safe...ATB YFM
  • DougLapDougLap Posts: 8,660
    Hi @OWLIE185

    Further to @YamFazMan ’s post are all of your units allocated to the same account and if so how many units are you using the same account on.

Sign In or Register to comment.

Who's Online in this Category0