changing ownership details

Drifter600
Drifter600 Registered Users Posts: 3
New Seeker
in RIDER
Hi
I have a Rider 550 which is new to me, unfortunately the previous owner never deleted hip account details from the device.
So at the moment I cannot change the email or password from the My Drive app on the device. I have created an account on Tom Tom and downloaded all the apps to my computer and smart phone, but I need the previous owners details removed. I have ask the previous owner for help but he is not responding to me.

Any help regarding this issue would be most appreciated

Thanks Drifter600

Best Answer

  • Lochfrass
    Lochfrass Posts: 18,033
     Superuser
    Answer ✓
    Hi and welcome to the Forum where TomTom users help each other.

    Set your Satnav to factory settings. Then you can enter your own account in the device.
    Menu/Settings/System/reset device.

    All Services like Lifetime Maps, lifetime Cams and traffic are linked to the serial number of the device.

Answers

  • Lochfrass
    Lochfrass Posts: 18,033
     Superuser
    Answer ✓
    Hi and welcome to the Forum where TomTom users help each other.

    Set your Satnav to factory settings. Then you can enter your own account in the device.
    Menu/Settings/System/reset device.

    All Services like Lifetime Maps, lifetime Cams and traffic are linked to the serial number of the device.
  • Drifter600
    Drifter600 Registered Users Posts: 3
    New Seeker
    Hi Lochfrass
    Ok I will give that a go, thank you for your help
    Drifter600
  • Drifter600
    Drifter600 Registered Users Posts: 3
    New Seeker
    Big thank you to Lochfass, all up and working fine now thanks again

    Drifter600
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    Hi @Drifter600

    When you get a chance, please click 'Yes' under Lochfrass comment to mark it as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here.

    Regards, lampard

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