TomTom GO 620 Wi-Fi Won't Start red cross

raymondreadman Registered Users Posts: 1
New Seeker
Go 620 Wi-Fi When i press the power button it tries to start up with the line at bottom get quarter then comes up with a computer and tomtom with a X. I have tried recover mode but won't go into recovery mode its still under warranty bought from amazon in November 2020 any help please


  • VikramK
    VikramK Administrators Posts: 14,290
    Hi @raymondreadman
    Welcome to the community! I would recommend that you report this to our customer service.
    They will review the logs and advise if a repair has to be booked.
  • jjohart
    jjohart Registered Users Posts: 4
    New Seeker
    No, customer service does not repair this unit-covid cop outs-at least not in USA, and 110 euros in England!!!! GOod
  • YamFazMan
    YamFazMan Posts: 21,136
    Welcome to the site.../
    If your TomTom Go 620 Wi-Fi has a black screen with the TomTom pictured on it and a cable to a computer monitor with a red cross, then It sounds like Recovery Mode has Automatically Started on your device
    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...
    The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    If Recovery mode has Auto Started, it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out


    You may need to contact Tomtom Support....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    1st... A couple of Tips when Contacting Tomtom Support....

    Tomtom FAQ … How to Contact Tomtom Support....

    Stay Safe... ATB YFM