tomtom GO Premium x won’t power up — TomTom Community

tomtom GO Premium x won’t power up

Hi I’ve had the premium x for not Evan a full week and it would power up has anybody else had the same problem thanks

Answers

  • YamFazManYamFazMan Posts: 19,621
    Superusers
    edited August 2019
    Hi
    @Theross6

    Charge the device for at least 2 Hours....

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    As a test...
    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter

    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    ATB YFM
  • Rab SeabiskitRab Seabiskit Posts: 2 [Apprentice Traveler]
    edited May 10
    My GO Premium X is almost 1 year old. Yesterday on the motorway the device switched off and I cannot get it to power on again. Tried a reset and after about 30 seconds it looked liked it was going to power up, but the flat battery message came up and it powered down again. I have had it on charge for over 5 hours now and it will still not switch on. I have only ever used Tom Tom supplied cables and charger both in the car and at home. Can anyone help please before I contact Tom Tom help desk.
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