Carminat TomTom - LIVE Services not working

Kévin12
Kévin12 Registered Users Posts: 6
New Seeker
edited May 2021 in Built in car navigation
Hello, I just took out a monthly subscription for live services. But when I go to my services, I am unable to connect to Live Services.
My Carminat TomTom Live is IBxxxxxxxxx61




Mod edit:
Machine translated (French)
Please don't post private or personal information on a public forum. Thanks!

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,354
     Superuser
    edited May 2021
    Hi
    @Kévin12
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status (Check back here later)

    Stay Safe... ATB YFM
  • Kévin12
    Kévin12 Registered Users Posts: 6
    New Seeker
    edited May 2021
    Do they need information?
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @Kévin12

    The SIM card on the Carminat TomTom gets deactivated or disabled when there is no active subscription(LIVE Services) for 3 years.

    I reviewed your account and I see the previous subscription ended back in 2013. More info on our support article

    You can contact our customer service to raise a refund request.

    Thanks, Vikram
  • Kévin12
    Kévin12 Registered Users Posts: 6
    New Seeker
    edited May 2021
    Okay, but can you turn it back on? Because I really need it.
  • Kévin12
    Kévin12 Registered Users Posts: 6
    New Seeker
    edited May 2021
    I just bought this vehicle so I couldn't purchase a subscription before. I saw that you can reactivate on some forums, can you activate the subscription?
  • Willy875
    Willy875 Registered Users Posts: 7,293
    Elite Voyager
    Hello A Sim card that has been deactivated cannot be reactivated contact Tomtom support to request reimbursement of the subscription.
  • marcopicotti
    marcopicotti Registered Users Posts: 3
    Apprentice Traveler
    edited December 2021
    Hi everyone, I have a Carimant mounted on Renault and I have subscribed to the renewal of the live subscription (it had expired for 15 days). I update the card on the PC, insert it in the Carimant, access the live services and the message Username or password incorrect appears. The same data entered from the PC gives access to my account. What can I do?






    Mod edit: Machine translated (Italian)
  • AngryBird
    AngryBird Registered Users Posts: 150
    Exalted Navigator
    @marcopicotti you should NOT login to your account on your Sat Nav - services will work without login