How long after purchase does it take for maps to be available?

Daddy Android
Daddy Android Registered Users Posts: 11
Apprentice Traveler
edited August 2021 in Map purchase & installation
Hi.

I've purchased a UK/Ireland map this morning for my Blue&Me 2 live sat nav as the original Europe one was 6 years old and way out of date. How long does it normally take to appear on MyDrive Connect as there's nothing there yet?

Thanks.

Answers

  • YamFazMan
    YamFazMan Posts: 21,161
     Superuser
    Hi
    @Daddy Android
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    It may be a little late for Today but @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    OR

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    2nd... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • Daddy Android
    Daddy Android Registered Users Posts: 11
    Apprentice Traveler
    Hi. All sorted now. It was downloadable within 24 hours of purchase.

    Thanks for the reply. 🙂