Rider 500 EU map expired on brand new device — TomTom Community

Rider 500 EU map expired on brand new device

TarcisioTarcisio Posts: 2 [New Seeker]
edited April 21 in RIDER
TomTom RIDER 500 purchased brand new in Italy KGxxxxxxxx75. a few months ago (January 2021). In the TomTom account details I read "Map Update Service: Valid until 2021-04-26". Can anyone help me?





Mod edit: Please don't post private or personal information on a public forum. Thanks!

Best Answers

  • DougLapDougLap Posts: 8,692
    Superuser
    Accepted Answer
    Hi @Tarcisio

    When dates such as yours have been reached Tomtom have extended the cover when they are informed that the service has stopped. . Tomtom are still offering map updates for units declared as obsolete but were sold with Lifetime Map Updates.

    Doug
  • VikramKVikramK Posts: 12,525 Moderator
    Accepted Answer
    Hi @Tarcisio
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • DougLapDougLap Posts: 8,692
    Superuser
    Accepted Answer
    Hi @Tarcisio

    When dates such as yours have been reached Tomtom have extended the cover when they are informed that the service has stopped. . Tomtom are still offering map updates for units declared as obsolete but were sold with Lifetime Map Updates.

    Doug
  • VikramKVikramK Posts: 12,525 Moderator
    Accepted Answer
    Hi @Tarcisio
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • TarcisioTarcisio Posts: 2 [New Seeker]

    Mod edit: Please don't post private or personal information on a public forum. Thanks!
    [/quote]

    Sorry. Thanks a lot

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