Rider 500 EU map expired on brand new device

Tarcisio
Tarcisio Registered Users Posts: 2
New Seeker
edited April 2021 in RIDER
TomTom RIDER 500 purchased brand new in Italy KGxxxxxxxx75. a few months ago (January 2021). In the TomTom account details I read "Map Update Service: Valid until 2021-04-26". Can anyone help me?





Mod edit: Please don't post private or personal information on a public forum. Thanks!

Best Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Answer ✓
    Hi @Tarcisio

    When dates such as yours have been reached Tomtom have extended the cover when they are informed that the service has stopped. . Tomtom are still offering map updates for units declared as obsolete but were sold with Lifetime Map Updates.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Answer ✓
    Hi @Tarcisio
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Answer ✓
    Hi @Tarcisio

    When dates such as yours have been reached Tomtom have extended the cover when they are informed that the service has stopped. . Tomtom are still offering map updates for units declared as obsolete but were sold with Lifetime Map Updates.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Answer ✓
    Hi @Tarcisio
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • Tarcisio
    Tarcisio Registered Users Posts: 2
    New Seeker

    Mod edit: Please don't post private or personal information on a public forum. Thanks!
    [/quote]

    Sorry. Thanks a lot