How on earth do I contact TOMTOM. All links for support seem to only be virtual. I am in Australia

JohnnyDee
JohnnyDee Registered Users Posts: 4
Apprentice Seeker
edited March 2021 in Pre-sales Questions- Product Specification & Features
My recent order from TomTom was delivered to the wrong state in Australia. Should have been delivered to Victoria but was sent to New South Wales instead and was delivered!

Answers

  • YamFazMan
    YamFazMan Posts: 21,015
     Superuser
    edited March 2021
    Hi
    @JohnnyDee
    Welcome to the site....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • JohnnyDee
    JohnnyDee Registered Users Posts: 4
    Apprentice Seeker
    Many thanks YamFazMan. I appreciate you kind assistance.
  • kaaschie
    kaaschie Registered Users Posts: 4
    Neophyte Traveler
    I believe there is that race to the bottom as a first measure of cost-cutting - in other words, customer service disappears (quickly).
  • YamFazMan
    YamFazMan Posts: 21,015
     Superuser
    edited April 2021
    Hi
    @kaaschie
    kaaschie wrote: »
    I believe there is that race to the bottom as a first measure of cost-cutting - in other words, customer service disappears (quickly).
    Email & Chat are available....

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    2nd... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • kaaschie
    kaaschie Registered Users Posts: 4
    Neophyte Traveler
    Let me put it flatly. Covid is merely an excuse. I have known TomTom for years before the Covid came. Expectation of customer service, to put it politely, is unwise.
  • JohnnyDee
    JohnnyDee Registered Users Posts: 4
    Apprentice Seeker
    Thanks kaaschie. I appreciate your help and that of others who answered here.
    You wont be surprised that TomTom asked for feelback on the quality of service went the problem still has not been resolved!
    The person who was assisting has now disappeared.

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