why does my go professional not use toll roads when it plans a route — TomTom Community

why does my go professional not use toll roads when it plans a route

ilive in kent and a lot of my work takes me across the dartford crossing , when i plan a route to say thurrock tomtom will send me into london then across se london to tha a13 then on to thurrock copletely missing all tolls bridges and tunnels


  • ianlenchianlench Posts: 6 [Apprentice Seeker]
    sorry forgot to say it is not set up in my setting to avoid these places
  • DougLapDougLap Posts: 9,099
    Hi @ianlench

    What map version do you have on the unit. I think the avoiding Dartford Crossing was solved with the latest map update v1065..

  • ianlenchianlench Posts: 6 [Apprentice Seeker]
    Hi Doug
    My version is 1065.10714 what’s funny is the my drive app on my phone does send me through the dart Ford crossing ta just my brand new Tomtom ( less than 2 weeks old) won’t do it
  • ianlenchianlench Posts: 6 [Apprentice Seeker]
    well ive been on to customer services for 1 1/2 hours and they have fried my brain at the end of this timei am no further forward than when i started they need to put people on there that can speak and understand the language they are dealing with i think ill have to retuen the tomtom under the sale of goods act as it doesnt do what it should
  • YamFazManYamFazMan Posts: 20,255
    edited April 17
    Welcome to the site....
    Just a thought....
    Check... Tap 4Dot (.... Menu) --> Setting --> Route Planning
    Scroll down to... 'When a faster route is available'... Have you set it to 'Always take the fastest route'
    I use... Ask me so I can choose... At least I know when the device thinks there's a faster route available, otherwise I would not be aware of the Route Change (The Original Route may have included a Toll Road)

    Stay Safe... ATB YFM
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