Mydrive does not send routes to android phone

Rene59
Rene59 Registered Users Posts: 4
Apprentice Traveler
Hello,
Mydrive stopped sending routes to my Android phone (Samsung s10e). I restored the phone to factory defaults, reinstalled Tomtom go, and toggled the send switches in mydrive.
Nothing helps, can you help?

Best Answers

  • Rene59
    Rene59 Registered Users Posts: 4
    Apprentice Traveler
    Answer ✓
    You are the very best Szachowa!

    This did the trick, only why is this so hidden? Or am i that dumb?
    Anyway, i sure wont forget this.
    Thank you verry much :)

Answers

  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @Rene59
    Could you confirm if you are logged into both MyDrive and the GO Navigation app using the same account?

    This feature has been enabled and should be working as expected.
    Also after you log in to MyDrive web, try to toggle sync On/Off. Go back to the GO Navigation app and try again.

    Let us know if this still doesn’t solve the issue. 

    Regards, Vikram
  • Rene59
    Rene59 Registered Users Posts: 4
    Apprentice Traveler
    Hi Vikram,
    I am logged in on the mydrive webpage and the Tomtom app doesnt ask for any login, i assume thats using my Google account. Both have the same emailadres
    I did toggle the sync many times but totally no results. And it did work in the past.

    Regards,
    Rene
  • Rene59
    Rene59 Registered Users Posts: 4
    Apprentice Traveler
    Answer ✓
    You are the very best Szachowa!

    This did the trick, only why is this so hidden? Or am i that dumb?
    Anyway, i sure wont forget this.
    Thank you verry much :)