No road detail on Android phone

Cpt Haddock
Cpt Haddock Registered Users Posts: 9
Apprentice Seeker
edited April 2021 in TomTom GO Navigation app for Android™
I have recently updated my subscription but there is no map detail on the Android phone app. There is a little cross against the 2 car symbol in the top righr of the screen

Answers

  • YamFazMan
    YamFazMan Posts: 21,021
     Superuser
    Hi
    @Cpt Haddock
    Cpt Haddock wrote: »
    (Snip) There is a little cross against the 2 car symbol in the top right of the screen
    The App is not connected to the Phone for Live Traffic....
    Check the Bluetooth connection ???

    Stay safe... ATB YFM

  • Cpt Haddock
    Cpt Haddock Registered Users Posts: 9
    Apprentice Seeker
    I reset the app. I can log in, my subscription shows it has been renewed, "My Places" are all there. When I try to set a rout, it tells me "no route possible" at the top of the screen.
    The Bluetooth is on, I re-scanned. Other devices are connected (and tested)
  • Cpt Haddock
    Cpt Haddock Registered Users Posts: 9
    Apprentice Seeker
    Further information: I have successfully downloaded and installed maps of Eswatini (Swaziland), Namibia, and west South Africa, but not east South Africa. I live in east South Africa.
    I can set a route in any of the downloaded maps. I guess that there is a problem on the TomTom side relating to east South Africa.

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