Could you please change my Country (Shipping address) in my account from Germany to UK? — TomTom Community

Could you please change my Country (Shipping address) in my account from Germany to UK?

anujknslanujknsl Posts: 1 [New Seeker]
Hi

Could you please change my Country (Shipping address) in my account from Germany to UK? I have been trying to find out how to do that and it is driving me crazy. I registered my account as a UK account. I am not sure how did the country change to Germany.

Thanks,
Anuj

Answers

  • Jim07Jim07 Posts: 4,022 Moderator
    Hi.

    @anujknsl It's not possible to change the country of an existing account. There are 2 options, you can:

    1- create a new account
    2- place an order as a "guest" without login your account.

    Regards,

    Jim

  • anujknslanujknsl Posts: 1 [New Seeker]
    I am sorry, I don't understand. My account is quite old and it was registered as a UK account. Then I made a purchase from the German website as it was cheaper there and had to enter a german address for that. Since then it shows Germany in my shipping country and I can't change it.
    When it can change from UK to Germany, without even intending that, I don't understand why cannot it not change back to UK? Can you please explain?
  • YamFazManYamFazMan Posts: 19,454
    Superusers
    Hi
    @anujknsl
    I think it's probably something to do with GDPR and Data Protection....

    Stay Safe... ATB YFM
Sign In or Register to comment.

Who's Online in this Category0