Mydrive connect wont install

lane0p
lane0p Registered Users Posts: 3
Apprentice Seeker
I have a GO 5000 device and i'm using Windows 10.

Both InstallTomTomMyDriveConnect and TomTomHOME2win will not install on my computer. When I double click the exe the User Access Control flashes up, I click yes and they just disappear.
I've tried a different profile and fresh downloads.

can anyone help!?

Answers

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @lane0p

    Welcome to the Community! Your GO 500 device needs MyDrive Connect to update, you can remove TomTom Home related files from your PC. Also, remove any previous old .exe files from the download folder related to TomTom so you can start fresh.

    Please follow the steps here to clean reinstallation of MyDrive Connect as suggested by YamFazMan here

    Regards, lampard
  • lane0p
    lane0p Registered Users Posts: 3
    Apprentice Seeker
    Hi Lampard,
    I have tried what you have suggested and it hasn't work. The installer just flashes up, asks to be elevated and disappears.
    Do you know it looks for when the exe is first run?
  • lane0p
    lane0p Registered Users Posts: 3
    Apprentice Seeker
    FYI... you have to turn off ASLR for the installer.