Device not connected — TomTom Community

Device not connected

At the time I connect my 5100 a wheel start to run on the software and the device displays "connected to your computer" but after a while the status is "Not connected" (looks like a timeout)
I rebooted the mac, the 5100, used another USB port, cable with no change.

It was working fine a while ago, since I have been obliged to update the software. any relationship ?

Please advise

Answers

  • YamFazManYamFazMan Posts: 19,970
    Superusers
    edited April 8
    Hi
    @Nansei
    Welcome to the site....
    It sounds like Recovery Mode has initialized on your device....

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
    ___________________________

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    Nansei wrote: »
    (Snip) A wheel start to run on the software and the device displays "connected to your computer" but after a while the status is "Not connected" (Snip)
    Does the Running Wheel look like the sinning disk in bullet-point 5 in the link below....
    Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
    ___________________________

    End
    ___________________________

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