rider 550 will not turn on

bethandennis2 Registered Users Posts: 4
Apprentice Traveler
thinking its the battery? where can I buy the correct battery? Thank you!


  • Lochfrass
    Lochfrass Posts: 18,959
    edited April 2021
    Try following:
    Charge the device with a Smartphone Charger about 2 Hours and then press the Power button about 20 seconds.
    I hope it came back to live.
  • YamFazMan
    YamFazMan UKPosts: 21,349
    Welcome to the site...
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
    See... https://discussions.tomtom.com/en/discussion/comment/1751570/#Comment_1751570

    Stay safe...ATB YFM
  • bethandennis2
    bethandennis2 Registered Users Posts: 4
    Apprentice Traveler
    yes tried the soft drum roll and different wall outlets using the factory cable. The unit was loosing charging connect before this happened? would wiggle the wire and was cutting in and out. Maybe the charging port? Thanks for the imput Dennis
  • Lochfrass
    Lochfrass Posts: 18,959
    edited April 2021
    Then this can help for repair info