Supreme will not boot

Terry_Richmond
Terry_Richmond Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Normal operation to a destination - when leaving 5 hrs later device would not come on. took home and attached to computer still will not light up or boot.

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,355
     Superuser
    edited April 2021
    Hi
    @Terry_Richmond
    Welcome to the site...
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....
    _________________________

    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
    See... https://discussions.tomtom.com/en/discussion/comment/1751570/#Comment_1751570

    Stay safe...ATB YFM