rider 550 will not turn on
bethandennis2
Registered Users Posts: 4 
Apprentice Traveler
Apprentice Traveler
in RIDER
thinking its the battery? where can I buy the correct battery? Thank you!
0
Answers
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Try following:
Charge the device with a Smartphone Charger about 2 Hours and then press the Power button about 20 seconds.
I hope it came back to live.1 -
Hi
@bethandennis2
Welcome to the site...
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
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The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
See... https://discussions.tomtom.com/en/discussion/comment/1751570/#Comment_1751570
Stay safe...ATB YFM0 -
yes tried the soft drum roll and different wall outlets using the factory cable. The unit was loosing charging connect before this happened? would wiggle the wire and was cutting in and out. Maybe the charging port? Thanks for the imput Dennis0
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Then this can help for repair info
https://help.tomtom.com/hc/en-gb/articles/3600139615590
