No TomTom Update After Status=Fixed correction
AlexKem
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
in Map quality
My home address did not appear in the TomTom, the numbers in my street stopped at 287, which is wrong as the number run up to 307. I am number 303. So I submitted Report ID df07afb1-cd71-49e2-b9a8-c34c536cf1e1 on 26 Jan and https://www.tomtom.com/mapshare/tools/new/mapshare/#guid=df07afb1-cd71-49e2-b9a8-c34c536cf1e1 shows it as Status = Fixed. But when I connect my TomTom to my PC, there are no updates for Australia, and the new address still does not appear. Why?
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Best Answer
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@AlexKem
Hi Alex
Welcome to the community!
Your device receives map updates once every quarter(4 new maps every year).
Corrections accepted in MapShare website could take up to 6-9 months to be rolled out as a part of quarterly map updates.
Regards, Vikram1
ModeratorAnswers
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@AlexKem
Hi Alex
Welcome to the community!
Your device receives map updates once every quarter(4 new maps every year).
Corrections accepted in MapShare website could take up to 6-9 months to be rolled out as a part of quarterly map updates.
Regards, Vikram1 -
Thanks Vikram, wow that seems very infrequent for them to be releasing updates. OK< I will just wait for the new Australian map updates to be released, and in the meantime keep telling my friends "yes TomTom does not recognise this valid address". (Google Maps does recognise it.)1
